Aug 31, 2011

Live Chat Link Issue

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About a week ago, players started to have problems getting into Customer Support Live Chat (1). The links that players were using to connect no longer worked. I've done some investigating and found out that the links were broke on purpose and they were considered an exploit. Live Chat should only be available when you see the Live Chat icon on the Customer Support Page. Many have created new links and I've even seen a few scripts written to help one "get in". When they work it's most likely coincidence.
If you see this then that means "No Chat For You!". I should point out that the Email feature is effective, it just takes longer.
The only thing official I found came from a forum post on the FarmVille forums (1). It's been said that Live Chat has always been for customers who spend money on Reward Points and that you only need to have made one purchase in your Mafia Wars game playing career.

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Old 08-29-2011, 11:16 PM
TerriHelper's Avatar
Community Manager
Join Date: Feb 2010
Posts: 442
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Hey guys,


Thought I'd chime in since live chat support has been a hot topic for the last couple days. In order to get live chat, you do need to be a paid player. You don't need to spend a $100 per month to get live chat though--that is just a rumor. You are entitled to live chat support if you have paid for FC in your lifetime, but please keep in mind that this CS feature may not be available due to high volume.

More info added:
  • There will always be email support. The news about email support going away is just a rumor.
  • Email support is available for unpaid users.
  • Email and live chat support is available for paid players.


Source:  Games Blog

Thanks to John Sweeney for the link.

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Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law
Posted by at 7:52 PM

6 comments:

  1. leslieAugust 31, 2011 at 8:10 PM

    The live chat has not worked for me in over a month, and I spend on more then one game so spending doesnt help. It quit working and they dont know when if ever it will be fixed and the email doesnt work as well, sorry but that isnt true. First off I can prove, since I save all the emails, that they have a standard response letter that they send, then if you question them further, your moved to another rep that starts all over with the same standard response. Often they dont even read your problem and respond incorrectly about what you said was your issue. On top of that several of my emails have *mass email message* on them which tells me that I as a person dont matter. Its all a standard reply. Sorry if I disagree but I have been dealing strictly through emails for over a month and I can show you a email that has seven different reps on it and the first response each of them give me is word for word what the previous rep gave me the first time.

    ReplyDelete
  2. MelSeptember 1, 2011 at 2:02 AM

    leslie i agree, i actually emailed them and asked if they read this email my problem is solved. never put an issue in it, i got the same standard response as when i send my issue to them

    ReplyDelete
  3. AnonymousSeptember 1, 2011 at 5:16 AM

    yes, spending does not help. I can confirm this. I do also confirm that they do not read what you wrote and your issue stays not corrected even it is severe. If you still ask to correct as it is possible to play, then your beggings are just forwarded to different people whom you are explaining this your bug over and over - this process never ends. It simply lasts untill you give up.
    For me it looks like that: should something is broken on your account and you is a paying costomer - you will not get chat help..you will be in a email correspondence untill you will give up...

    ReplyDelete
  4. HooliganSeptember 19, 2011 at 5:17 AM

    I can concur with everything already stated as I have been going for over a month getting the same response from different "Customer Advocates". Previously submitted issues where handled quite well. Seems it has gone down hill within past 6 months. I just received a different reply stating they were going to look deeper into the issue, (we'll see). My response on a daily basis is to respond to each and every one of their replies with a cut/paste copy of my original e-mail along with ALL their replies. Not only does this get their attention but it shows the passing around of the problem. Usually within the first week I get my issue kicked up to the "right" people (programmers). As for if you are a spending player, it does help, but only if you are spending $3,000+ a month.

    ReplyDelete
  5. AnonymousDecember 20, 2011 at 4:20 AM

    https://sales.liveperson.net/hc/14410987/?cmd=file&file=visitorWantsToChat&site=14410987&LEAppKey=CHANGE_

    Chat Window
    sales.liveperson.net
    Live Chat

    Hope this one works! Maggie Shepherd aka ╬EPIC╬ ΛК MΛĢ.357

    ReplyDelete
  6. AnonymousJanuary 31, 2013 at 7:51 PM

    I THINK ITS CRAZY U HAVE TO PAID TO PLAY A GAME SOME PEOPLE CANT PUT MONEY IN THIS GAME.... BUT WE HAVE TO PAID FOR LIVE CHAT THATS KINDA CRAZY SHOULD WERE EVERYONE CAN HAVE IT

    ReplyDelete

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