Mar 14, 2015

Known Issues?

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According to Zynga, there haven’t been any ‘Known Issues’ for 2 months [1]. According to the players there are many. The Player Support site is full of players reporting the issues that we have been encountering for months but Zynga continues to ignore them [1]. Acknowledging the loading issues and news feed changes would be a welcomed start. Ignoring the problems and releasing events as if nothing is wrong is going to cost Zynga in the long run. The image below is from a well known player who has been a VIP subscriber since day 1. I'm not saying these issues are the reason players are cancelling but they certainly aren't helping. How many more paying players can Zynga afford to lose?

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16 comments:

  1. I think the truth of the matter is that Zynga do not have the expertise to fix the loading issues. I originally did Mafia on a different site ( Tagged) . We had New York and most of Cuba. We had NO newsfeed, so at least that wasn't a problem! They could not add the final stage of Cuba and - despite many promises - they could not add Moscow. Even so, for a long time they had a huge number of daily players .. but then the game stopped working. The solution they came up with? They left Tagged and offered us compensation to start again with the choice of either MySpace or Facebook.. many came here.. but most of the friends who migrated here when I did have long since given up..

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  2. left also today, to many problems which are not fixed since months... really boring

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  3. I think alot of players are just giving up with waiting on Z to fix anything. Add to that if you aren't a VIP, you don't exist to MW/Z now. I complain/post here for grins and giggles I reckon, as I know Z doesn't listen lol.

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  4. best way is to quit Mafia wars! A lot of bugs ! not more long and i will quit it too ...ZYNGA Stop MAFIA WARS NOW! and bring it back when it works!!

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  5. All the hype of LA which previous districts did not get seems like vain cries from this game of please don't leave just yet as we have so much more cash to extract out of you before we shut the game - Its so bright n shiny we at zynga hope you buy into our smoke and mirrors and forget about the lagging, loading issues, being timed out in the middle of doing jobs, useless stuff in mystery bags etc

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    1. collected 12 blue or red mystery bag 18 hour the rest wait nxt time or egnore it

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  6. You hit the nail on the head. The loading issues could be from zinga games dedicated its server to specific games and since mw is less than 10% of their income, they reserved that much bandwidth for this game. As the daily players shrink, so does the bandwidth.

    Zinga knows fb is changing its api, and refuses to create an environment on its servers to fully play mw within zinga, with a dedicated mw username/password that is independent of fb and still play under your profile. Zinga is milking as much cash out of the players before the inevitable closure because they rely on facebook so heavily for this game, and the new fb format will break the game.

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  7. Whoever cancelled the vip sub........well done, perhaps it's the only way to make these muppets see what a great game they have stuffed up.
    A good theme for the final battle, The Zynga suicide mission.
    Looking at Zynga's efforts of late, i can't see anywhere for this game to go other than down the gurgler.

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  8. just a thought but could the issue be facebook and not zynga????? if zynga say there are no issues then maybe its facebook.

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    1. If your business, that you ran, you had to pay 30% of your proceeds to another company....Would you not address that problem with them before cutting the next check ???
      I sure a shell would require more from a partner extracting that much vig.

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  9. No loading issues? But how do they the " ! It looks like you changed cities in another browser window. Please try to do the job again."- messages when I travel from Mexico to Chicago? 1 Browser 1 Windows only open!? Bazyngaed!?

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    1. you're using a script and it changed cities.

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  10. No, it is not facebook, i have a couple of personal accounts that do not have mafwars and they run sweet.
    Now if it is Facebook getting at Zynga then thats another story, lets be honest the relationship has always been a bit like 5 mins with the missus, on and off.

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  11. Well Zynga are right to an extent, they do not have loading issues. They have major loading issues.

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  12. I was a VIP player for just under a year. The card I used for payments expired in February and as a consequence my subscription payment did not go through. I renewed my card details but kept getting an error message whenever I tried to renew my subscription. I had no access to Customer Support so tried the forums, MW offical page etc and finally got an email from Zynga saying they are aware of my problem and would look into it. I waited patiently for a fortnight before asking again if there had been any progress in the matter and got a stock email back saying my ticket had expired due to inactivity. I explained to them I was waiting for progress on their end and got the same stock reply email. As a consequence they lost another paying player.
    The most significant fact I feel is that Zynga is not even interested in helping their paying players now, surely a sign that they have totally lost the plot. I now play as a free player only and will continue to do so.
    No wonder the game is dying when they refuse to help those who want to give them money!

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  13. I hope mafia wars goes away forever!

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