Jan 8, 2012

The Lost {ASS}

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With about an hour left until Family Progression reset, the {ASS} Family got quite an unpleasant surprise. Our {ASS} vanished into thin air. Suddenly there are 101 players without a family. The first obvious change to our game is Family Progression is gone. There is no icon on the Mission Bar and those who hadn't collected their bonuses for the day missed out on additional experience.
The {ASS} Family Page has changed into the Create Your Family Page.
The "Bosses" tab has changed to "Operations" and the Boss Fights we were working on disappeared. We consistently reset our Family Boss Fights so Zynga is missing out on some Reward Points!
Yesterday we upgraded our Artillery Station to Level 8. Today it no longer exists.
From the Family Property Home Page Module, clicking on the "Build Now" buttons brings us to a blank page or it says that "You need to be in a Family to be able to build Family properties".
We can't even collect Artillery Shells from the news feeds. When I tried, I was told "Sorry, you've already collected the maximum number of gifts from these requests today" and directed to the Family Page asking me to "Join A Mafia Family". I attempted this well after the reset and simply can not collect any parts from the news feeds.
What really sucks about this is the 8,000 bonus points to our attack scores as well as the +1000Attack/+1000Defense from Family Progression Perks 2 and 6 (+500 each) were removed.
We were also in a Family Battle and that vanished. The Family Requests section of the ZMC is no longer there.
The Family Battle we were participating in vanished. Yesterday our family was #38 on the leaderboard for Skirmishes. Today we are no longer there.
The Gift Send Pages no longer has the Family category which made sending gifts easier.
Instead of Assassin-a-Nators it says Suggested Friends.
Initially our Family Tag remained but several hours later it vanished as well. This was a devastating blow to any hopes that this wasn't a serious problem.
We are sill on the Spockholm Family Ranks Spreadsheet but probably won't show up on the next update. At least our data was captured.
As of yesterday we were well on our way to Level 10 of Family Progression. We can only hope that Zynga didn't lose our data but we have it captured as well as our other statistics.
To rub salt in our wounds, we are all greeted with an additional popup when we first go to our Mafia Wars game. I'm not amused!
As far as I know this is an isolated incident and other families are not having this problem (1). This is causing emotional stress in our family because many players think they were booted without warning. I don't know how a family can just vanish into thin air and we aren't very confident that Zynga will help us. We were told by Customer Support that it was a display error. A lot of work (and Reward Points) has gone into getting to where we are today.  It's scary to not have any support from Zynga and not know what the future holds.  Today is a official day of rest for the {ASS} Family and we can only hope things are restored in a timely fashion.
Usually when I say "I lost my ass" it's in reference to a bad gambling session or a good diet. I never knew it would have another meaning. There are now 101 players without an {ASS} and I hope we find it soon.



Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law

63 comments:

  1. damn, that sucks bad...hope they get it fixed for you guys!

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  2. I expect this is Zyngy doing some censoring because they are offended by the name ? ? ?

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  3. This is a serious situation.There are 101 people suffering from No {ASS} atall! C'mon Zynga get of your (_|_)'s

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  4. I could imagine why it was happening....i dont know what u got, but maybe your family was "too" lucky with the good(200 stats) items from boss fights...which were obviously hacked....could be kinda a punishment :P. If thats not the case...Zynga did it again :D

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  5. If I remember right; did this not happen before?Some idiot will have complained about the {ASS} tag.... If so can you follow up with the same course of action that you did before?

    Good luck - and I hope it all gets resolved the right way! (ie: Reinstatement of the family!)

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  6. Seriously darjan? One guy get one item after we'e done thousands of boss fights (most of which we paid for) and you think he was a hack? If that were the case we would all have a bunch like some families who did use a glitch.

    @anonymous, the tag was removed because haters said they were offended. Zynga uses the term Ass in game so they decided to restore the tag. This is something more serious and if it can happen to us it can happen to any family.

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  7. OMG!!! what is that? i cant believe it !
    i wish you good luck with this problem !!!!!!!

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  8. so sorry..... I hope you get right back to where you were.... I know of another Family that was just deleted out of the blue. Zynga better be doing back-ups....

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  9. Pray for a "roll back"! ;-) I do hope they fix it as it's not a nice situation to be in!
    Good luck.
    Clint

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  10. I was lucky enough to be in the Ass family from the start and had a great time with you guys. I hope you get this sorted and {ASS} gets reinstated. You have my support 100%

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  11. is it possible that some kind of idiot censor thing is going on here? this is just wrong

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  12. My family has now disappeared, too - with no warning at all.

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  13. Organize a protest: no one buy or use any RPs until this is fixed.

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  14. I personally will stop playing MW as well until you get your {ASS} back in the proper and even improved state. I will not act as a party to {ASS} but will cite them, amongst other things. I have an extensive law background and had to already contact my attorney for previous matters. The end story, it is not considerrd a game under law since they sell additional services for there main defective service, their gqme. Zynga can write whatever they want in their T.O.S.,it is not binding by Federal or state law. They are wide open for a class action suit, but doesn't occur bc people keep on playing. I will update you as I have another servvice issue that I paid fot and didn't recieve. We'll get your ASS back I guarantee, and my attorney, now a congressman I'm sure would agree. All in polite, factual, statute jargon.

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  15. Sure you will get back your family and progress, sorry to hear... INFINITE family member

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  16. Hope its just the glitch and would be restored very soon

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  17. good luck with the recovery

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  18. man, that has to suck {ass}.

    I think it's safe to {ass}ume Zynga does not like the tag. Even though we all know it's more than a derogatory term for our posterior, they may seem a little more conservative which doesn't make sense because they're in a very liberal state.

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  19. Kim (ex {ASS}IceGoddess)January 8, 2012 at 8:22 AM

    Sorry this happened to all of you. I have fond memories of being in the ASS family for the first family event, still have the originals as my friends, and hope this is just a glitch that will be restored! Part of me though suspects this is just another way Zynga has devised to get veteran players to quit the game before they shut it down.

    Really hope it is resolved soon.

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  20. could be because you basically brag about using scripts which is against the tos

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  21. Change your name from ASS so you won't run into the wrath of Zynga and other players. It's a very distasteful name, and not amusing.

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  22. NoelB.☢ŠƇҚŹ☢January 8, 2012 at 9:14 AM

    Hope Jen and the rest of the {ASS} family regain their status among the elite of MW.....GL with Zynga, I feel you may need it!

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  23. Serves you right for not responding to my application

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  24. as much as i dont like ASS family cause they attacking me always lol and i cant attack back i also do respect them all and really feel sorry they were tough family and good players, wishing u best luck

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  25. i've been having family issues since 26th december.. zyngas emailed (as no live support) reply? its with our developers!! my name is on the family roster yet i have no red tag before my name, no family prograssion on mission bar, i cant help build, nothing!! when i click to join a boss fight from an invite it says something about error response 500 - never closed.. hope you guys get it sorted soon!

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  26. That is total BS. I always love when they say the "zynga programmers are working on the problem". Has anyone ever heard from these so called "programmers"? Zynga broke their own Live Chat and can't fix, and now this? I think they need to change the name Zynga to ASS, would fit so much better.
    Good luck with getting it all back. Please post an update of what is happening so that if it happens to anyone else, they will know what to do and how to do it.

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  27. My mini account has had the exact same thing happen to it. We did not have an offensive name in any way shape or form as we were known as "Reckd THEM" so I do not believe that is is associated with being offensive. Zynga apparently has some very major issues. Sorry for your troubles and hope you get a full restoration.

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  28. I'm so sorry to hear that so many of you were affected by this bug. We wish you all a quick recovery and hope they straighten it out soon.

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  29. My group got its name taken away for a while. They gave us some weird name, but we kept the family and all the family bonus's we had bullt up. But. We appealed, got the family name back, and that is when our family stats went back to 0. The thing is, someone probably turned the name in as being offensive.

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  30. I got no ASSes to kick now. Hope it get sorted out soon

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  31. As someone who appreciates staring at ass I hope you get yours back soon!

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  32. Back on Sept. 5th, Zynga took all away from us, we were almost level 7 then. We are now at level 8 and Zynga has never fixed it. They stole our progress and just ignore us now. And the worst part is they don't care about the players anymore. BAMF family

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  33. HOLY CRAP - If there is a way to get zynga to unzynga you there is no one better than you to get that to happen - good luck -
    Sunny - MSM

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  34. II am most serious about it. I wrote it withought clues about your interiors, so dont feel ofended...i would just like to see some consequences and i just put the possibility in the room...
    All those familys should have had removed these items...i done 1000boss fights + and never got one of em...its very disappointing. Thats why i call for punishment.
    Now u will say, if they remove it a lot of people will stop...well a lot will stop because they feel they get scammed(like me), while some programers get what they want...

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  35. II am most serious about it. I wrote it withought clues about your interiors, so dont feel ofended...i would just like to see some consequences and i just put the possibility in the room...
    All those familys should have had removed these items...i done 1000boss fights + and never got one of em...its very disappointing. Thats why i call for punishment.
    Now u will say, if they remove it a lot of people will stop...well a lot will stop because they feel they get scammed(like me), while some programers get what they want...

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  36. It's awful that this has happened, and I hope Zynga can do the right thing and quickly restore the family. You're right, it can happen to anyone, and that is scary. (But I love how you wrote the post--great!)

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  37. I think everyone should be doing screen shots of there family events, this is terrible what has happened to you, all your hard work , time, and growing of friendships and to have it just vanish. Best wishes of getting everything back , i have it posted on my wall hoping it will be shared among all families.

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  38. join us at my clan ;-) ur always welcome x

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  39. TY for the post sugar...I'm taking this to heart..making screen shots of our progression as well just in case..I'm sorry this has happened to ya'll but you have on helluva sense of humor!

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  40. I guess my family just moved up a spot. LMFAO

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  41. @Darjin,
    Please feel free to take your head out of your ass.
    Scripts don't do anything you can do sitting there with a mouse.
    Get a life you loser.

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  42. time to quit mw =.=

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  43. just want to add my best wishes for all the ass family out there. It sucks what they did and i hope you get it all back again and then some.

    thanks for all th hard work you do jen dont post but always read and listen

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  44. LMAO serves you script (assassinator) "players" right. If you sat at your computer and actually played I'd have more sympathy. LMAO

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  45. The name is not offensive as it is commonly used in the farming communities. Should Zynga make this claim, refer them to a dictionary. I'm sorry to read this about your family. :-(

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  46. A while back another clan faced the same problem, everything just vanished never to be seen again, Zynga couldn't find any record of the clan, a whole family wiped out just like that!
    Zynga only offered 50 rp's for the GF to buy a red tag but as he was already "tagged as the gf of the original tag" it couldn't be done.
    In the end the GF had to buy a new red tag and start all over from the begining.... I hope Zynga doesn't let you down the way they left this clan out to dry! Good luck!

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  47. Some twit wrote: "Scripts don't do anything you can do sitting there with a mouse."

    Obviously you don't know much about scripts.

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  48. It's very possible they disband you as punishment for supporting the script...

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  49. Wow some folks are wacked good luck if ass is offensive go back to Farmville

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  50. That's really awful! I hope Zynga fixed this soon, reward the ASS family properly & prevent this from ever happening to any family in the future.
    About the name, if that's the case, Zynga should have contacted/ warn/ etc the admin/s 1st b4 doing such a harsh punishment on so many good, hardworking players. Good luck to ya all.

    Tim Gold

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  51. Trust Zynga they couldnt get a beer in brewery with out spilling it. Still amazes me the amount of people who use there credit card on this game then they complain cause it didnt work the way they wanted. Everybody knows this game has so many issues so what do u expect untill people stop spending on it zynga will never fix it there laughing all the way to the bank

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  52. There is NO way Zynga can be allowed to be offended by the name {ASS} because you could be referring to the animal ASS, which also just happens to be the word that appears the most times in the Bible LOL....so c'mon Zynga, give'em their {ASS} back!!!

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  53. Wow if it happen because of the name I don't understand I see character and family names all day long that are so much worse.
    I remember at one time the community policed itself if the name was racist or derogatory or just plain offensive. I don't see that happening anymore at all

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  54. Funny how all the lazy players who utilize scripts claim to know about scripts but then they are the weakest players in the game! Guess the 2 dollars they spent on RP's would have been more use in Farmville!

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  55. these comments are too funny..... nanny Z at it again .. meddling, glitching and half hearted in fixing.... they are an ass (donkey)

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  56. 1st I could say Someone outside could find a way to hack a family and Disable it. Can be a member of your own family. I Know some guys who can realy done.. DONT BLAME ZYNGA.. IF THIS HAPPENS SURELY A 100+ FAMILY SHOULD BE AFFECTED NOT ONLY YOU.BECAUSE YOU ALWAYS BRAG THAT YOU AND YOUR FAMILY SNOOP ON ZYNGA SERVER. It is just saying why problems happens only to family.
    .

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  57. THat's not fair and Now Ass family will have load of RP from Chat because they were booted out. Or it can a makeup to have RP rom them. Good tricks

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  58. "There is NO way Zynga can be allowed to be offended by the name {ASS} because you could be referring to the animal ASS"

    If you had any idea about family tags you would know that family name on this one was Assasinators not Donkey so they can't argue that.

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  59. I started to take screenshots of our family progresses, if this would happen to us too.. If those help or not - zynga has a mind of its own :(

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  60. After reading these comments I have the feeling that the world is coming to an end, it is just a silly flash game on facebook, nothing more. Don't let it take over your lifes completely, there are far more important things than Mafia Wars. The game is ending anyway, all non-paying players quit because they can't win anything anymore, the gap between paying and free players is just too big. Paying players all have about the same strenght, so not much of a challenge there.

    Anyway, I can imagine it sucks because of all the money you've spend on it, full compensation for lost money whould be appropriate.

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  61. agreed, It's very possible they disband you as punishment for supporting the script..I am a strong player and have iced many of your ASSes many times, and I do buy RP for your information I spend money, I play manually..

    .. KARMA is a BIACCCHH...

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  62. Well Unfortunately this is now NOT an 'isolated' incidence as my family 'Hells Soldiers' have now also 'disappeared' EXACTLY as the ASS family. This happened about 4 hours ago, Zynga support has been less than useless, for now we still have our red tag, but i hope it doesnt disappear altogether :(

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