Zynga decided to move the Collectable Cards banner to position #1. While working on the Limited Time Mission, I accidentally clicked on "Buy 1 card 15 RP" button once and the "Buy 3 card 42 RP" button 3 times. There is no confirmation button and the Reward Points were taken out of my account.
| Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast. |
same thing happened to me, they eventually refunded my rp and allowed me to keep those useless cards
ReplyDeletegot me too,didnt even know till I read this blog. Went back and sure enough I had a card, nice money grab.
ReplyDeleteIt just happend to me also 42 reward points gone :-(
ReplyDeleteWhere can i write to customer support?
Can someone please post a link?
bad deal,its right. but only so you get the mastery item :-(
ReplyDeleteDid the same thing myself and they refused to give me back my RP!
ReplyDeleteI have the Cards as well... all I can say is what a rip off.. did 1 job over 800 times and not 1 drop of the reward loot
ReplyDeleteI did two buy - lost 84 reward points - Zynga's answer :-(
ReplyDeleteHello Don,
Don, I do understand your concern. However unfortunately we are not allowed to restore the Reward Points that were used for the collectable cards.
If there are any further inconveniences please do not hesitate to contact us back.
Regards,
Evelyn Gabriela
Zynga Player Advocate
Follow Us on Twitter @zynga
Your Incident # is: 120106-12390547
Hello Steven,
ReplyDeleteI do apologize for the late on the response, i have received your message about this Accidental Purchase on the game, i'm sorry but we cannot restore Reward Points used with this Collection Cards due we cannot remove the Stats from your account, i would recommend to have a moderate clicking on the game.
if you have any other concern about the game feel free to contact us again.
Regards,
Andres Essau
Zynga Player Advocate
Follow Us on Twitter @zynga
Your Incident # is: 120105-12358149
I'm done with this damn game and won't spend a penny anymore!
ReplyDelete--------------
Hello Patrick,
I comprehend that you bought collectable card by mistake. Let me tell you that I really understand your concern because you spent Reward Points on this, but unfortunately, I'm not allowed to return the Reward Points, because we can't remove the Collectable Cards from your account.
I want to thank you in advance for your understanding with this matter. If you have another question don't hesitate to contact me again, it'll be a pleasure to assist you whenever you need it.
Have an awesome day.
Regards,
Wendy Michelle
Zynga Player Advocate
What do they mean "because we can't remove the Collectable Cards from your account." ??? if that is the case, then there is no such thing as rollbacks :P
ReplyDeleteIf you don't have the reward loot email Zynga. I had two drop and nothing else. Zynga did give me the loot (so I have two of some item), plus a bonus of 5 of one of them. I also got 60 RPs for the "inconvenience". Apparently, they are aware of the "low" drop rate and are fixing it.
ReplyDelete