Zynga post more details on their Customer Support Page about the upcoming Ruby Butler rollback. Players who got an email notification should also expect an in game popup once the items are removed. Ruby Butlers all over the world are now looking for employment. Bronze, Silver and Gold Butlers are feeling secure even though the system probably "accidentally credited" them as well.
Updated 12/08/2011 at 01:44
We recently discovered that during the 'Save Don's Dinner' event that our system accidentally credited more 'Ruby Level Butlers' to some player's accounts than it should have. To protect fair game play among all players, we will be removing the extra 'Ruby Level Butlers' from those players accounts. We apologize for this error and to those few players that were affected.
Each player that was affected will be sent a notification to the email address that is registered with their Mafia Wars account. The email that was sent to the effected player's contains the same information as is listed in the previous paragraph. In addition to the email, the effected players will also receive a pop-up notification within the game. If you did not receive these notifications then your account was not affected.
Because we have confirmed the accounts which received the extra items and have manually reviewed each account individually, there is not a need to submit a ticket for this as Customer Service agents will not be able to make any adjustments or credits to your account over this matter.
Again, we apologize for any inconvenience or confusion that this has caused to the affected player's.
Thank you,
The Mafia Wars Team
Each player that was affected will be sent a notification to the email address that is registered with their Mafia Wars account. The email that was sent to the effected player's contains the same information as is listed in the previous paragraph. In addition to the email, the effected players will also receive a pop-up notification within the game. If you did not receive these notifications then your account was not affected.
Because we have confirmed the accounts which received the extra items and have manually reviewed each account individually, there is not a need to submit a ticket for this as Customer Service agents will not be able to make any adjustments or credits to your account over this matter.
Again, we apologize for any inconvenience or confusion that this has caused to the affected player's.
Thank you,
The Mafia Wars Team
| Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast. |
Valued Mafia Wars Player,
ReplyDeleteThank you for participating in the recent Save Don's Dinner event! We discovered that our system accidentally credited more "Ruby Level Butlers" to your account than it should have. To protect fair game play among all players, we will soon restore the number of "Ruby Level Butlers" in your account to the proper amount. We apologize for our error and any inconvenience it has caused.
As a token of our appreciation, we will leave 3 extra "Ruby Level Butlers" in your account.
- The Mafia Wars Team
I had 3 - none were obtained accidentally - I earned more than that and was never credited with them!! I got the notice anyway! This is a blatant rip-off!
ReplyDeleteI got hold of a chat advisor and really went to town on her. She has escalated the complaint to a higher level and I should hear back within 24 hours. Riiiiiiight, I won't hold my breath. This is nothing more than theft, penalizing players who have a lot of stamina and/or time on their hands to play the game. It was bad enough when they took our war rewards away but this is going WAY too far. They probably expect us to buy loot with rps to compensate us for what they take. Dream on Zynga! I still have my butlers (13 of them) but if they take ANY away then I will walk away for good and they know that. But I doubt they care in the slightest. I see bankruptcy looming for this useless, idiotic company.
ReplyDelete