Apr 18, 2011

Live Chat Trick

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Anthony David Fisher posted a little trick to get through to a live Customer Support Agent on the Mafia Wars Loot Lady Fan Page. I tried it out more than once and it worked every time. Follow the steps below if you are having trouble getting the Live Chat feature.
Window #1

1.  Click on the link below which can also be found in the Zynga Customer Support links page on this blog.
https://sales.liveperson.net/hc/14410987/?cmd=file&file=visitorWantsToChat&site=14410987&SV%21chat-button-name=chat-Mafia+Wars-english&SV%21chat-button-room=chat-Mafia+Wars-english&referrer=%28button+dynamic-button%3Achat-Mafia+Wars-english%28%29%29+http%3A%2F%2Fsupport.zynga.com%2FCP_LandingPage%3FgameId%3D43

2.  If you get the standard "None of our Zynga Customer Support Representatives are available at this time..." message, leave the page as is and open up a second window.
Window #2

1.  Go to your Mafia Wars Game and enter Customer Support through the account drop bar located in the upper right of your game.
2.  Scroll down to the bottom of the main Customer Support page and click on "See More".
3.  Click on "Email Us".
4.  Immediately go back to window #1 and refresh the page by clicking on F5. Your Live Chat page should now look like the image below and you can proceed.
Comment here if this works for you. Many thanks to Anthony for sharing.

Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law
Posted by at 11:30 PM

51 comments:

  1. AnonymousApril 18, 2011 at 11:45 PM

    Doesn't work for me :(

    ReplyDelete
  2. AnonymousApril 19, 2011 at 12:01 AM

    I AM DOING ANOTHER STEP SIMILAR TO THIS ,

    Ignore WINDOW # 1

    START FOLLOWING WINDOW # 2 steps

    1. Go to your Mafia Wars Game and enter Customer Support through the account drop bar located in the upper right of your game.

    Ignore step - 2. Scroll down to the bottom of the main Customer Support page and click on "See More".

    PASTE THIS LINK IN URL SECTION OF CUSTOMER SUPPORT PAGE ---->>> www.tinyurl.com/FVchat
    and live chat page will appear.

    this is the way i am doing it to get suppoert from live chat.

    ReplyDelete
  3. AnonymousApril 19, 2011 at 12:15 AM

    Don't see why you people need to talk to them so much, I play alot. I don't waste all my cash on RP's and yeah I have a few hundred bills in my pocket I work, got a job and a car bills etc I'm an adult, RP's are not real so why buy them? This is not a real game per se more of a semi-game. Zynga supporti s the way it is because it is... if they are too busy to talk to someone, think trying to fight a way with lil HTML trickery is gonna get you human reponses unless you are forking out plenty of cash?? I wish I invented the idea ot sell fake points to buy fake guns and all, 100% profit minus the lil to code tha game, run it, servers, etc. NO REAL ITEMS YOU ARE SELLING FAKE ONES FOR A FAKE GAME, GET A LIFE

    ReplyDelete
  4. EikeApril 19, 2011 at 12:25 AM

    @Anonymous: Why not pay for your hobby? You probably pay for swimming, for football, for Baseball, for TV... why not spend money for Mafia Wars? Its equally real as every other entertainment you consume. Of course if you don't have money to spend, you can play for free, and for me thats most fair.

    ReplyDelete
  5. Anthony David FisherApril 19, 2011 at 12:49 AM

    Do the Live Support link first..... Then open a New Tab / Window... go to MW... At the bottom of the MW page is a " Support " Button... Click it........ Will Auto Open a New Tab / Window... Then refresh Live chat Tab..... If still no Live Support details... Click " See More "...... Refresh Live Support tab..... Still no Live Support Option...... Hit Send Email...... Refresh Live Support tab...... IF By this stage you still have no Live Support Option loading ( Where you enter name and Email ) Start typing up Email..... You should go through pretty quickly if not Instant

    ReplyDelete
  6. MarcinApril 19, 2011 at 4:43 AM

    OMG I was able to talk to someone first time ever....

    ReplyDelete
  7. BazookaApril 19, 2011 at 7:36 AM

    i was keeping it for my self lol it got spread now ^^

    ReplyDelete
  8. AnonymousApril 19, 2011 at 8:46 AM

    it works yipee, quick responses now

    ReplyDelete
  9. AnonymousApril 19, 2011 at 8:56 AM

    I HAD TO WAIT FOR 10 MIN

    ReplyDelete
  10. AnonymousApril 19, 2011 at 9:15 AM

    nope tried them all and still nothing?

    ReplyDelete
  11. JTApril 19, 2011 at 5:01 PM

    NOW i am sure i love you Jen
    Wanna marry me lol
    It work fine. Thank you

    ReplyDelete
  12. AnonymousApril 20, 2011 at 1:12 PM

    it took some doing but i got through, and they corrected the problem better than the emails with a turnover time that is incredibly to long to wait. thanks for the info

    ReplyDelete
  13. AnonymousApril 22, 2011 at 10:55 AM

    didn't worked for me :(

    ReplyDelete
  14. AnonymousApril 23, 2011 at 12:42 PM

    Excellent :)

    ReplyDelete
  15. AnonymousApril 24, 2011 at 9:22 AM

    nada

    ReplyDelete
  16. mizApril 25, 2011 at 1:17 PM

    yes this works thank you so much :)

    ReplyDelete
  17. AnonymousMay 7, 2011 at 5:59 AM

    doesn't work for me either :/

    ReplyDelete
  18. AnonymousMay 14, 2011 at 1:33 AM

    Works perfect ;) thx

    ReplyDelete
  19. AnonymousMay 14, 2011 at 3:23 AM

    Worked perfect. Thanks for the tip

    ReplyDelete
  20. 'Robert RubleMay 17, 2011 at 12:53 AM

    i did the trick, and Regina F popped up on my screen in 3 seconds of refreshing. ty so much!

    ReplyDelete
  21. AnonymousMay 18, 2011 at 1:48 PM

    none of the tips worked for me :-(

    ReplyDelete
  22. Andrew GriesmannMay 19, 2011 at 7:02 AM

    worked perfectly, many thanks!

    ReplyDelete
  23. AnonymousMay 21, 2011 at 4:07 AM

    worked like a charm n tyvm

    ReplyDelete
  24. AnonymousJune 2, 2011 at 10:06 AM

    can't open chat window...pressed F5 and nothing happened still the same status
    "None of our Zynga Customer Support Representatives are available at this time due to high traffic volume OR you have reached this page in error.

    Please continue to browse our site (http://support.zynga.com/) and use our self-service options, or wait until a Zynga Game agent becomes available.

    Thank you!"

    also tried clicking the refresh button...still nothing help?

    ReplyDelete
  25. AnonymousJune 3, 2011 at 12:02 AM

    New mafia wars fighting sucks balls, too slow, the pop ups are a pain in the arse, no longer getting money from it, cant ice people they are all dead.... crap crap crap crap, I only have 3 brazil missions left then I have nothing to do as mafia wars is now tooooooooo slow to fight on....

    ReplyDelete
  26. AnonymousJune 3, 2011 at 9:11 AM

    worked me ... everytime....

    ReplyDelete
  27. ThunderCrewJune 6, 2011 at 3:12 PM

    NICE TRICKED OUT bits!!
    Thank you for playing Zynga games. A representative will be with you shortly.
    Now to see if one will actually come ?? ....

    ReplyDelete
  28. StaceJune 11, 2011 at 8:16 PM

    Have used it several times... works everytime... thank you!

    ReplyDelete
  29. The VisitorJune 15, 2011 at 7:12 PM

    LOL - nice pun

    ReplyDelete
  30. AnonymousJune 17, 2011 at 7:25 PM

    usually work perfectly for me.. but not this week.. dunno why

    ReplyDelete
  31. AnonymousJune 20, 2011 at 1:06 AM

    worked a treat.....had an agent within 2 minutes

    ReplyDelete
  32. AnonymousJune 20, 2011 at 7:42 PM

    Awesome! worked flawlessly...thank you!!

    ReplyDelete
  33. AnonymousJune 26, 2011 at 2:47 AM

    Thank you for playing Zynga games. A representative will be with you shortly.
    All representatives are currently assisting others. Your estimated wait time is 7 minutes. Thanks for your patience.
    All representatives are currently assisting others. Your estimated wait time is 7 minutes. Thanks for your patience.
    All representatives are currently assisting others. Your estimated wait time is 7 minutes. Thanks for your patience.

    ReplyDelete
  34. AnonymousJune 29, 2011 at 12:35 AM

    Normally works every time fer me but coz of thier mess up with the wrist rockets i get

    None of our Zynga Customer Support Representatives are available at this time due to high traffic volume OR you have reached this page in error.

    Please continue to browse our site (http://support.zynga.com/) and use our self-service options, or wait until a Zynga Game agent becomes available.

    Thank you! lmaooo I wonder why *Sniggers*

    ReplyDelete
  35. AnonymousJuly 7, 2011 at 5:08 AM

    i got to um but would not let me send a a instant mess

    ReplyDelete
  36. AnonymousJuly 16, 2011 at 11:52 AM

    Worked for me .. Even got 20 Sniper Ammo from them. A small contribution & definitely not enough to complete the Raven fight, especially as no other Sniper Ammo is dropping.

    ReplyDelete
  37. AnonymousJuly 28, 2011 at 10:38 AM

    thanks! works for me....

    ReplyDelete
  38. AnonymousAugust 9, 2011 at 12:40 AM

    Worked for me!

    ReplyDelete
  39. AnonymousAugust 9, 2011 at 12:38 PM

    worked like a charm. Thx, very much

    ReplyDelete
  40. AnonymousAugust 14, 2011 at 8:15 AM

    It owrked for me :D

    ReplyDelete
  41. AnonymousAugust 18, 2011 at 7:05 AM

    I´ve problem in brazil... mission ah, brazil stucks in first round.. i finished the needed job earlier. so tried to klick the job again but no results! need help... wanna go forward with the missions!

    ReplyDelete
  42. AnonymousAugust 23, 2011 at 9:28 AM

    worked like a charm!

    ReplyDelete
  43. AnonymousAugust 23, 2011 at 8:41 PM

    i tried that link but this what i got

    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games.

    ReplyDelete
  44. AnonymousAugust 23, 2011 at 8:47 PM

    i tried the link but this is all i got

    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games.

    ReplyDelete
  45. dave shepherdAugust 27, 2011 at 4:23 PM

    Tried the link and all i got was this:
    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games.

    ReplyDelete
  46. AnonymousAugust 29, 2011 at 11:49 AM

    When I click the link, I get this...
    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games.

    It doesn't work for me. I've never been able to get chat.

    ReplyDelete
  47. AnonymousSeptember 9, 2011 at 4:48 AM

    When I click the link...well
    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games.

    ReplyDelete
  48. AnonymousSeptember 25, 2011 at 12:51 AM

    You have reached this page in error. Please visit our support site at http://support.zynga.com to get help for Zynga games. <~ZYNGA Has Seen Your Pages Just Like Everyone Else Does - So Now Your Little "work-arounds" won't work

    ReplyDelete
  49. AnonymousSeptember 27, 2011 at 8:16 PM

    Worked for me last week

    ReplyDelete
  50. AnonymousOctober 26, 2011 at 11:49 AM

    are you gold or platinum level?

    ReplyDelete
  51. AnonymousMay 13, 2012 at 2:16 PM

    Did not work for me 5/13/2012.

    ReplyDelete

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