Mar 23, 2011

Customer Support Links

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The following post has been added to the list of pages under the blog image titled Zynga Customer Support Links. Refer to it anytime you have a game issue and choose the option that is most appropriate. I'll be adding and updating my pages during the next few days, please comment if there is something you would like to see in this section of the blog.

Search Customer Support-use this first to see if your question has already been answered or if you problem is a known issue
E-mail Customer Support-use to start a Customer Support ticket
Live Chat-if no agents are available, keep refreshing until an agent is available. As an alternate link, click here and one of the images below will appear if an agent is available. If you are unable to get an agent, use the methods above.
Get Satisfaction- use this site to get community and Zynga employee help with your issues
The following pages will help you create and submit Customer Support tickets.
All Games: What is cache and how do I clear my cache?
All Games: How do I take a Screenshot
How To: Submit a Screenshot Video to Customer Support



Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law

2 comments:

  1. Zynga has been wonderful helping me with some Mafia Wars gaming problems the last few weeks!

    Marie McAuley

    ReplyDelete
  2. I sent in 3 help requests over the past 6 days to Zynga. They are supposed to respond in 24-48 hours. I had access to America Under Siege Mission for like 1 hour then it disappeared. It never reappeared. That was last Thursday evening. They have yet to respond to my three inquiries (one sent every 48 hours). I only sent 3 as to not bother them, but also because the America Under Siege Mission was to end in 6 days. Now it's hopeless to finish and I don't know what to do.

    ReplyDelete

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