Feb 5, 2011

Love Taps and Customer Support

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A few posts down, I told you that many players get compensated whenever they contact Customer Support with their game issues.  Some players have turned this practice into an art and will complain about everything.
Sometimes when things happen in the game that effect everybody, some players will take up their displeasure with Customer Support.  About 3 days age, I told you that the Love Tap was removed from our inventory (1).  It turns out this item was never supposed to be in the game but many players spent thousands of stamina attempting to get one.  I can understand why they would be upset that it was removed.  3 players that I know of took this issue up with Customer Support.  Lets review the 3 different outcomes.


Player #1 Mike Nestor
Mike was upset and wanted his stamina back. Andrew G informed him that the item was mistakenly introduced to the game and then removed. Andrew must have felt bad for Mike because he gave him 10 Benny Blanco's, 10 Carlito's Jackets, 20 Reward Points and refilled his stamina, energy and health!  Mike tried to get some more information on the Love Tap but Andrew told him he wasn't allowed to disclose information on items that were not yet released.


Player #2 William Russ
William wasn't as lucky. All he got was a stamina refill but was able to pull more information out of Vladimir F. than Mike got from Andrew.  Vladimir told Russ that the Love Tap would be re-introduced around Valentine's Day.
(click image to enlarge)

Player #3 Sanchay Bhandari
Sanchay didn't say if he was compensated or not but his Customer Support Agent, Arvin G., stated that "If you got a Love Tap before the said event, we will not remove it". I'm not sure if this is true because Mike's were removed. Maybe players will get them back.
(click image to enlarge)


Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law

3 comments:

  1. Just like other early loot releases the items are not visible in your inventory,but can be found looking under your profile,or having friend or your alt acct attack you to see them in list of items used for defensive items.I still have multiple Bighorns & Giant Octopus Etc. showing : )

    ReplyDelete
  2. I didn't get any compensation. I think I need to complain louder. I was told that we would get them back latter.

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  3. this is my comment back!!!

    I am sorry to hear you got 4 Love Taps only to have them disappear. It really is an awesome weapon! The Mafia Wars team informed me that they will be back in the game around Valentine's Day.

    For the inconvenience you have experienced with losing these items, I have credited your account with 100 Reward Points.

    ReplyDelete

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