Skype Transcripts: Multi-Gifting Feature Feedback

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For those who criticized the leaders of the trading community and their efforts to open the lines of communication with Zyngat, this one is for you.  Progress is being made and Zynga is interested in what the traders are looking for in regards to the gifting system.  I discussed the multi-gifting feature that is in the Beta testing phase (1) and Zynga has asked for feedback and is making a good effort to find out what the players want.

The following is a Skype transcript of a several players discussing the new multi-gifting feature with 3 Zynga Representatives.  For privacy concerns, I was asked to remove the players names before posting this.  I have left the replaced all the player names with "Player".  I also removed some of the non-relevant comments.  As soon as an official version is posted somewhere, I will replace this one.  I should have numbered the players and it would be easier to follow.

[5:01:15 PM] Jill:: Nathan has all the information though and I'll jump in as soon as I can.
[5:01:52 PM] Nate Zyngaman: Not a problem.  I've going to give everyone about 4 more minutes to get settled then we'll get started.
[5:02:24 PM] Nate Zyngaman: The only zynga people we have currently here is me and Vee.

[5:02:32 PM] Player: and jill

[5:02:33 PM] Nate Zyngaman: Jill was here and she will be back.

[5:02:40 PM] Vaibhav.Zynga: hey guys

[5:02:41 PM] Player: Hello all
[5:03:09 PM] Player: OK... enough with the Hellos.... lets get to the meat of things

[5:04:59 PM] Nate Zyngaman: Ok... let's get started.

[5:05:18 PM] Player: Id say Giftable Lv Loot and Gifting Should be discussed firs

[5:05:28 PM] Nate Zyngaman: So I'll just start off with the news...

[5:05:53 PM] Nate Zyngaman: We have launched Multi Gifting in an invite only beta test mode.

[5:05:59 PM] Player: Please guys, I dont want to be rude, but let nate and V do the talking please

[5:06:59 PM] Nate Zyngaman: I will talk about what we've launched in just a bit, but wanted to extend the invite first and tell you how to get involved.

[5:07:14 PM] Player: Multigifting

1) from the gifting page with loading issues

2) no queues

3) no confirmation logs

.... those are some of the questions on my mind

[5:07:15 PM] Player: already set up :)

[5:07:59 PM] Nate Zyngaman: Ok for those of you who aren't set up, please work with your group leader so we can get a comprehensive list on who wants to join.

[5:08:45 PM] Nate Zyngaman: Now some key points about this...

[5:09:18 PM] Nate Zyngaman: You may experience some loss of functionality on 3rd party tools.

[5:10:04 PM] Player: You may experience some loss of functionality on 3rd party tools that with the multigift?

[5:10:22 PM] Nate Zyngaman: There is a daily ceiling to how many gifts can be sent.  This is for development purposes and the ceiling can be raises and adjusted to meet needs.

[5:10:33 PM] Player: 10k correct?

[5:10:38 PM] Nate Zyngaman: @Claude,  Yes.

[5:10:55 PM] Player: I've tested it today... It took 77 seconds to load my gifting page, 46 seconds to send 10 items, and than i had to go thru 5600 names to find the person to send 10 more..

[5:11:06 PM] Nate Zyngaman: @Player yes.

[5:11:14 PM] Nate Zyngaman: Ok... hang tight Player :)

[5:11:15 PM] Player: 10k/day is cool with me for Beta purpose provided that it does not extend into the weeks

[5:11:43 PM] Player: Multigifting

1) from the gifting page with loading issues

2) no queues

3) no confirmation logs

.... those are some of the questions on my mind

[5:12:39 PM] Nate Zyngaman: As far as feedback is concern, what we need is a collective list of feedback.

[5:12:57 PM] Player: I do like the inventory count on the page

[5:13:20 PM] Player: Also, we need someone to get a hold of in a pinch if it starts acting screwy

[5:13:29 PM] Player: still seemed a bit slow os that because the delay is still on

[5:14:46 PM] Player: The main concerns that we voiced at the last conference is speed, quantities, safety, accuracy

[5:15:09 PM] Player: if it has a delay, i would not want it. I dont need slow on top of slow

[5:15:11 PM] Player: all things traders must have

[5:15:27 PM] Player: I dont need slow on top of slow(y)

[5:15:32 PM] Player: Delay is that you have to load it.. Than find the name.

[5:15:52 PM] Nate Zyngaman: I would like to finish before we go crazy again.

[5:16:22 PM] Player: We don't use the gifting page even when you are sending a single item because of the computer lag and the pain of finding the actual mafia

[5:16:30 PM] Player: :x

[5:16:42 PM] Player: we resort to asking them to put on WL and using "switch"

[5:16:43 PM] Player: nate wants in, shhhh

[5:16:49 PM] Player: FAST.... FAST!!

[5:16:51 PM] Vaibhav.Zynga: we are going to release a much friendlier way to find your Mafia

[5:17:06 PM] Vaibhav.Zynga: so that friend selector will have a search bar

[5:17:09 PM] Nate Zyngaman: That's fine ... I'll wait... by at 3:00, I'm out :)

[5:17:23 PM] Player: In the gifting page you may have 2-4 people with the same name... no way to accurately find the right person

[5:17:33 PM] Player: Don't wait.. Talk over them :)

[5:17:41 PM] Nate Zyngaman: Not going to :).

[5:18:05 PM] Vaibhav.Zynga: you have a lot of friends with the same first and last name? :)

[5:18:10 PM] Nate Zyngaman: There are many issues still at hand...

[5:18:20 PM] Player: I have 3-10 sometimes. yes

[5:18:20 PM] Nate Zyngaman: This is not the time to discuss.

[5:18:29 PM] Player: could we please hear what NATE has to tell us

[5:18:41 PM] Player: (y)

[5:18:43 PM] Player: This is why the alliance would serve a better purpose

[5:18:46 PM] Player: you have a lot of friends with the same first and last name?Yes... 3 Matt Davis... 1 of which is my personal friend

[5:19:20 PM] Player: V, there are a few in there for each mafia with same names

[5:19:38 PM] Player: Sorry Nate... go ahead!

[5:21:06 PM] Nate Zyngaman: Ok... This is first steps and not meant to solve all the issues that have been discussed previously.  What we are looking for is feedback on how it functions.

[5:21:21 PM] Nate Zyngaman: We understand that there are still features missing.

[5:21:32 PM] Player: I'm willing to do that.

[5:22:02 PM] Nate Zyngaman: So, information like it is too slow = good.

[5:22:53 PM] Player: Are we planning on centralizing the Beta feedback or are you just wanting a list emailed to you or V

[5:22:56 PM] Nate Zyngaman: Info like it still doesn't solve the problem of stuff getting stolen = not what it is intended :)

[5:23:14 PM] Nate Zyngaman: That's what I want to discuss now @Claude.

[5:23:15 PM] Player: Perfectly understood

[5:23:53 PM] Nate Zyngaman: We can centralize the feedback on the forums.

[5:24:26 PM] Nate Zyngaman: Or if there are a few point people..

[5:24:27 PM] Player: ok, next update?

[5:24:33 PM] Player: Forum = evil (as I sent you in my email)

[5:24:59 PM] Player: How many are in this alpha version?

[5:25:03 PM] Nate Zyngaman: Then let's assign a few point people who can collect the feed back and email to V, myself and Jill.

[5:25:10 PM] Player: We would also need some better traders involved. Which is why we sent our letters in regards to alliance

[5:25:36 PM] Player: that sounds great Nate

[5:25:53 PM] Nate Zyngaman: Aaron and all, please email a list of people that you want added with UIDs.

[5:26:01 PM] Player: sent to jill

[5:26:27 PM] Player: I just feel that we are going to have a bunch of clowns getting involved with the issue, and not real traders

[5:26:34 PM] Nate Zyngaman: @Player  Sweet... then it is already being taken care of.  So who can we have on Point? 

[5:26:41 PM] Jill: Delay is that you have to load it.. Than find the name.We are working on a search function to add to this feature.

[5:26:55 PM] Player: I sent a few members from Lotto Trusted

[5:27:20 PM] Nate Zyngaman: Ok... now let's talk feedback.

[5:27:25 PM] Player: Hi Jill.. After each 10 sent you'd still have to search again?

[5:27:43 PM] Player: Hello Jill, welcome back

[5:27:44 PM] Nate Zyngaman: Player 1, 2 and 3can we count on you for point?

[5:27:49 PM] Player: Hi there nate i would prefer not to feedback on this issue if thats ok

[5:27:51 PM] Jill: We could talk about doing a "favorite" list

[5:27:58 PM] Jill: cut down on searching for your top sends

[5:28:00 PM] Player: i am overwhelmed as it is lol

[5:28:01 PM] Nate Zyngaman: That's fine Sara.

[5:28:13 PM] Player: I am your man Nate ;)

[5:28:22 PM] Nate Zyngaman: Player?

[5:28:24 PM] Player: I can handle it

[5:28:24 PM] Jill: We are already talking about a reminder list of the last ten people that sent you a gift... I'm forgetful so that one was my ask.

[5:29:00 PM] Nate Zyngaman: Ok... then everyone,  Please provide feedback to these two people Player 1 and Player 2. They will be responsible for getting that feedback to us.

[5:29:03 PM] Player: gift back should be as simple as zlotto that just showed up

[5:29:20 PM] Jill: Zlotto is sleek... that is part of our Zlive platform.

[5:29:22 PM] Player: Im fine with Player 1 but I dont KnowPlayer 2.

[5:29:24 PM] Player: Just to be sure... are you looking for feedback on the functionality of the current system or what we would like to see and why?

[5:29:33 PM] Jill: both

[5:29:42 PM] Jill: Suggestions and problems

[5:29:44 PM] Nate Zyngaman: But keep them seperate :)

[5:29:54 PM] Nate Zyngaman: Clearly defined.

[5:29:54 PM] Jill: let's make it what you guys want within the development limites

[5:29:57 PM] Player: Player 1 is good with us, but I dont know Player 2- we would like another person from the group we know in it

[5:29:58 PM] Jill: limets

[5:30:02 PM] Jill: OMG i can spell

[5:30:16 PM] Player: I was thinking the same about you

[5:30:30 PM] Player: Havent heard of melissa or you up until this point

[5:30:33 PM] Player: how about XXX and XXX from the united trade admin group will that work for you NATE

[5:30:50 PM] Nate Zyngaman: Remember guys... this is just feedback, we're not trading secret information here.

[5:30:51 PM] Player: That is why i mentioned getting some big traders involved

[5:30:52 PM] Nate Zyngaman: :)

[5:31:28 PM] Player: @ Nate/Jill I don't currently have a cc email for V

[5:31:40 PM] Player: We chat on Skype but that is it

[5:31:48 PM] Player: We have a lot of traders at mwtc.  One of which has 800+notes.

[5:31:59 PM] Nate Zyngaman: @player... we'll get that set up.

[5:32:02 PM] Player: Top trading sites is what i meant. sorry

[5:32:06 PM] Player: Thank you Nate

[5:32:37 PM] Player: great that works then we will cobine all of our info and XX and XX will get it to you and Jill nate

[5:32:48 PM] Player: XX/XX/XX/XX can send the iud's and info to Jill... :)

[5:32:52 PM] Jill: Sounds

[5:33:00 PM] Player: and XX and XX can do the same

[5:33:02 PM] Jill: the less comms the better.

[5:33:11 PM] Nate Zyngaman: Perfect

[5:33:29 PM] Player: yes, we have a group where we can collect the info from those participating already..

[5:33:37 PM] Player: the less comms the betterI will send you one big bullet point listing

[5:33:49 PM] Jill: I put one group in this AM.

[5:34:01 PM] Jill: And I am happy to process batches throughout the weekend.

[5:34:09 PM] Player: @ Jill, how many Beta tester you want us to provide from our group?

[5:34:11 PM] Jill: If anyone wishes to be removed please note that specifically

[5:34:20 PM] Jill: As many as would like to try it out.

[5:34:51 PM] Jill: Again this testing is being offered to all of you first and then we will start ramping up more additions randomly after we are solid with the design and feedback.

[5:34:53 PM] Player: so if I opt to have 50 Beta that report directly to me I just have to send you an email with the UID?

[5:35:01 PM] Jill: correct

[5:36:03 PM] Player: superb... I will work with it on my account before offering to my officers and top traders. By invitation and with a synopsis of the limitations and benifits so they can better make a decision on their participation

[5:36:10 PM] Nate Zyngaman: And please note... this is first steps! :)

[5:36:19 PM] Jill: If we need to, we can potentially set up a private testing forum.  I'll talk over those points with Nate.

[5:36:49 PM] Player: I do have a quick question. How fast of a turn around on suggestions you guys can work with?

[5:37:01 PM] Player: Any other updates coming? State of Union was mentioned in last few days. What else can we expect? Giftable vegas? Dist 7 and 8

[5:37:03 PM] Nate Zyngaman: That depends on the suggestion.

[5:37:37 PM] Jill: we'll compile the feedback.  The main Developer that is working on this is taking a vacation this next week.  So I want to set the expectation that no changes will be released until after Labor Day.

[5:37:39 PM] Player: Is it ok to chat V about technical limitations?

[5:37:39 PM] Nate Zyngaman: We are working on what items will be giftable.

[5:38:25 PM] Player: That was mentioned in last meeting about giftbale loot in Vegas, and we are still at same spot

[5:38:47 PM] Player: I'm sure we'll be able to discuss beta issues in our emails... 20 mins left on this meeting, I think Nate mentioned wanting to discuss a few things? :)

[5:39:32 PM] Nate Zyngaman: We're currently getting approval on animals and vegas.

[5:39:42 PM] Player: thats great

[5:39:53 PM] Player: thats one of the main things we are hearing about

[5:39:56 PM] Player: Nate - any time frame on that?

[5:39:58 PM] Nate Zyngaman: We don't have a launch date yet... but we are a few steps closer.

[5:39:58 PM] Jill: We'd say coming soon, but we know how much ya'll hate it when we say that.

[5:40:02 PM] Player: That is Good news

[5:40:32 PM] Player: (n) coming soon

[5:40:38 PM] Nate Zyngaman: The request is in the mail ;).

[5:42:02 PM] Player: oh God we have to depend on the mail (sweat)

[5:42:11 PM] Player: dist 7 and 8? are we close to those?

[5:42:24 PM] Player: Sounds good, hopefully approved. Are there other developments coming?

[5:42:29 PM] Nate Zyngaman: :)... now open to questions and concerns/hot topics etc.

[5:42:37 PM] Player: Zate - that's exactly what people feel about posting in the forums..   which is why the distaste for that idea, unless it's a private forum as Jill mentioned

[5:42:41 PM] Player: Question for my trader..... are you guys keeping the current gifting delay for those not in Beta?

[5:42:53 PM] Playe: I have a list ;)

[5:43:00 PM] Jill: District 7 & 8 are defintely after Labor Day

[5:43:11 PM] Player: will they be at same time?

[5:43:32 PM] Player: I won't copy/paste anything, but I would (h) you to read this: http://www.facebook.com/note.php?note_id=145566628805250

[5:43:36 PM] Player: are they working on the boss fight issue in district 6 it keeps regenerating

[5:43:40 PM] Jill: @ yes, no changes to the system outside of testing

[5:44:22 PM] Player: I dont see a need for dealing with the gifting delay if multigifting is going to be implemeted.

[5:44:38 PM] Jill: Thanks XX we'll dig through that list and see if there is any of the bullets we can hit.

[5:45:02 PM] Player: thanks Jill that list is combined from all the United Trade Groups

[5:45:08 PM] Player: this is turning into farnville real quick

[5:45:33 PM] Jill: So I have a question for you.

[5:45:38 PM] Player: I understand that we cannot really discuss openly the latest security issue however is there anything that you can share with us regarding the intrapment job that Jason Poirier claims he had Zynga's approval on

[5:45:48 PM] Jill: I consider myself a market trader in games I play online... several MMO's etc.

[5:45:57 PM] Jill: Which trading market games do you like best?

[5:46:14 PM] Player: only online trading game for me is mafia wrs

[5:46:21 PM] Jill: Who is Jason Porier?  Can you link me to resources to review?

[5:46:22 PM] Player: I only play Mafia Wars

[5:46:33 PM] Player: Only one addiction is MW

[5:46:34 PM] Player: i have all of his info jill

[5:46:38 PM] Player: Mafia Wars

[5:46:39 PM] Player: don't have time for others play MW 15 hours a day

[5:46:45 PM] Player: Haven't played WoW in a long time...

[5:46:52 PM] Player: Will send you an email on the subject which you can share with Ward later on

[5:46:54 PM] Jill: Thanks, please send I'll be happy to find out what I can.

[5:47:28 PM] Jill: I have played WOW market, EQ, COH/COV.

[5:47:35 PM] Jill: All are MMO's though

[5:48:20 PM] Jill: Is there any interest in managing your trading/gifting through SMS or Mobile access?

[5:48:51 PM] Player: sms if i can text: XX - send 1000 ;)

[5:48:52 PM] Player: Yeah I would be interested in that then I could play in the car too lol

[5:48:56 PM] Player: I'd love to be able to on my driod. lol

[5:48:57 PM] Player: when trading I usually have MULTIPLE open chats so SMS or mobile would be ridiculously painful

[5:48:57 PM] Player: nope. i want my phone to ring, and use comp for internet

[5:49:17 PM] Player: sounds like it could be cool.

[5:49:32 PM] Player: yeah then i wouldnt lose that 30 on the way home

[5:49:37 PM] Player: It would be cool but just imagine the clicking via your iPhone

[5:49:52 PM] Player: I'd like to, but I have a windows mobile phone

[5:49:56 PM] Player: I play on my phone

[5:50:04 PM] Player: cool does not always reflect practical

[5:50:05 PM] Player: If multi-gifting is a success then we can come up with mobile gifting/trading and look into it

[5:51:03 PM] Jill: Ok so what is hot right now other than items being giftable and the throttle that is in place?

[5:51:05 PM] Player: I have used Logmein to remote to my office computer to automate a transfer... but I am not suppose to say that :P

[5:51:20 PM] Player: the only thing I did on my phone

[5:51:57 PM] Player: directly with respect to the current mult-gifting.. 10k limit - that's fine.  But 10 at a time?  Could that be 100?  before your developer goes on vacation? lol

[5:52:09 PM] Player: Another question for you..... When can we have our energy boost back??

[5:52:12 PM] Jill:  I'll ask

[5:52:24 PM | Edited 5:52:57 PM] Player: 1. Considering loading times on the beta could you up the sending #?  [1] [5] [10] [25] [50] [100]

[5:52:31 PM] Jill: are you talking about the consumables?

[5:52:40 PM] Player: hens, smoothies

[5:52:41 PM] Player: I'd add 100 for the gifting

[5:52:46 PM] Player: 1. Is there anyways we can have the old Mastermind/ Wheelman bonus along with old job ratios back

[5:52:50 PM] Player: Hens, smoothies, fixers, HM

[5:53:14 PM] Player: Those were for farmers. Its fine right now. It eliminates those guys

[5:53:33 PM] Player: Not really .. Its for everyone

[5:53:45 PM] Jill: I think that once we have some of our security systems really tested and rolling smoothly we can approach the team about releasing some of the more exploited items back on the list.

[5:53:53 PM] Jill: Until then the answer will be no.

[5:53:59 PM] Player: I am fine with current set up, I like a challenge

[5:54:01 PM] Play: Could you reinstate drop rates on energy boost collections. Now that they are ungiftable it shouldnt take 15k energy to get 7 moscow eggs.

[5:54:19 PM] Jill: we will ask on that.

[5:54:23 PM] Player: ty

[5:54:28 PM | Edited 5:54:47 PM] Player: Another question..... can we get weapons parts to drop in fights??? You guys are killing my fighter

[5:54:33 PM] Jill: tuning the drop rate is something I can push, not sure what the answer will be though.

[5:55:01 PM] Player: We appreciate you trying

[5:55:04 PM] Jill: someone else hit me on that same topic today... sounds like a pain point I can raise.

[5:55:20 PM] Player: Thank you mam!

[5:55:22 PM] Player: fighter accounts are at a huge disadvantage for wp

[5:55:32 PM] Player: yes they are

[5:55:35 PM] Player: If you were to watch trade sites for a day you'd see the issues... Ppl need wp badly.

[5:56:09 PM] Player: I'm sure most of my non-trading mafia doesnt make car/weapon except every few days..

[5:56:17 PM] Player: Why would 1 individual need so many wp?

[5:56:37 PM] Player: She is a "collector"

[5:56:55 PM] Player: :P so says mister... how many wp? :P

[5:56:56 PM] Player: Not all players are farmer / enregy accounts and not all players are fighter accounts. Fighter accounts needs help from energy accounts. This is how trading has been working from what i have seen in an year. Why I raised the issue of old job ratios back

[5:57:16 PM] Player: True.

[5:57:42 PM] Player: I signed an NDA guys, but I can tell you that they are doing alot for fighters coming soon

[5:58:17 PM] Player: Wish I could say more, but Jill will kick my butt and I wont be able to play with the puppy anymore

[5:58:22 PM] Player: I feel as if they decided to stop sellers by killing E accts, and 99.99% of them don't sell... Just use to further support their family.

[5:58:24 PM] Nate Zyngaman: We're working on it :)

[5:58:35 PM] Player: can we get Stamina Refills in the Fight club, energy is cool but fighters want stamina?

[5:58:44 PM] Player: The game was designed in a way where both energy accoutns and fighter accounts had advantage. But lately it has been all fighters and energy accounts are dying. I have feeling we should give equal importance to  both

[5:59:14 PM] Player: E accounts still have the power

[5:59:21 PM] Player: Are we talking about same game here?

[5:59:36 PM] Player: yeah well those fighter accounts were hurt by the loss of energy boosts

[5:59:55 PM] Player: Also wars should be with ppl not in your mafia. This would make warring MUCH more exciting. And would make it so you're not attacking family.

[6:00:00 PM] Player: I agree, fighters suffered most from that

[6:00:14 PM] Nate Zyngaman: Hey Guys... this has been great feedback!

[6:00:21 PM] Player: there is no reson why there cant be room for both kind of accounts

[6:00:29 PM] Nate Zyngaman: We're going to go through this

[6:00:44 PM] Nate Zyngaman: I'm going to leave this chat open, but Jill and I have to slip out.

[6:00:56 PM] Nate Zyngaman: Thank you all for participating!

[6:01:00 PM] Player: ty

[6:01:02 PM] Player: Thanks Nate and Jill

[6:01:06 PM] Player: Goodbye :)

[6:01:09 PM] Player: thanks Jill

[6:01:12 PM] Player: & V

[6:01:12 PM] Player: thanks Nate

[6:01:16 PM] Player: and V

[6:01:16 PM] Jill: Thanks everyone we have about 5 or 6 great points to take to the team.

[6:01:22 PM] Player: And V down there ;)

[6:01:23 PM] Player: Thanks Nate & Jill

[6:01:29 PM] Player: And V

[6:01:31 PM] Player: Well gents (and lady).... 5 o'clock so I will say farewell for the time being. I will make sure to give the multigifter a good whirl and will compile the information from my end and will be glad to forward to you guys... just send me the contact email for V and I will cc all of you as soon as I have substantial feedback

[6:01:33 PM] Jill: I've already sent an email asking to bump the increments to: [1] [5] [10] [25] [50] [100]

[6:01:41 PM] Player: excellent

[6:01:41 PM] Player: ty

[6:01:46 PM] Player: thanks Jill

[6:01:46 PM] Player: great!!!

[6:01:51 PM] Player: cheers everyone and ty

[6:01:54 PM] Player: awesome

[6:01:55 PM] Player: I do want to thank you all... and the others ;)

[6:16:28 PM | Edited 6:17:26 PM] : http://www.facebook.com/note.php?note_id=145566628805250 <--- Please remember this. And if you want to see some in-game issues/glitches that have been ongoing for quite some time please check into this http://www.facebook.com/note.php?note_id=423171427690&id=100000129668553&ref=mf :)