Sep 19, 2011

Got Loading Issues? Help Zynga Help You

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Zynga has updated their Loading Issues Page. A reprint with instructions to help them identify the current problems is show below.




Loading issues September 19th UPDATED

Updated 09/19/2011 at 20:56


Updated

Currently Mafia Wars is experiancing a loading issue preventing them from playing the game.  It has primarily occured around the fight page and is associated with the following:

    Non responsive fight page
    Spinning revolver in the fight page
    Error message "The requested URL /mwfb/remote/remote/html_server.php was not found on this server


The Studio is actively working to resolve this issue.  This Article will be updated when there is any new information regarding this error.


The studio has released a fix that should have cleared up this particular loading issue.

There are still other loading issues we need assistance in resolving.  If you're still experiancing these issues or other slow performance issues please provide the following information:

  • Browser and version
  • Geographic Location
  • Operating System
  • Exact copy of the URL from the browser when you experiance the error.
    • Please copy and pase this directly, don't give the general link to the game.


  • Screen shot of the Java Script error console (Instructions on the link below)
http://support.zynga.com/cp_articleview?gameId=43&Id=kA160000000GpfpCAC&lang=en_US&loc=en_US

This will help us find the cause of the loading issues and resolve them.


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Article written by Jennifer Patterson, Creator of the MW Loot Lady Blog, The Mafia Wars Loot Lady Facebook Fan Page and Co-Host of The Informant Podcast.
All material is protected by copyright law

1 comment:

  1. be careful when sending a screen shot, a friend had his account suspended for 12 hours when the CS rep saw that he had a script bookmark on his the screenshot he sent.

    ReplyDelete

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