Anytime Zynga comes up with something new and rolls it out, bugs are sure to follow. The new Family Module is no exception. The most common thing we are seeing isn't really a bug, it's a problem with the layout. "Enter New Name" has quickly become the new Default Don of Mafia Wars. You frequently see players with this name.
My Assassin-a-Nator log is usually full of them. They are everywhere and have invaded Mafia Wars.
Here's how Enter New Name became so popular. Joe Blow and many of his friends and foes accepted an invite to join a Family.
When they arrived to the Family Page, they saw an option to change their name for free. How cool is that?
Zynga isn't very good at providing detailed instructions and many players are click on the "Change" button before they type their new name into the name box. Zynga did throw a bone and wrote "Enter New Name" in the name box so players would know that this is where to write it.
Those who didn't follow the proper sequence of entering their new name first and then clicking on the "Change" button found that their new Mafia Wars name was Enter New Name.
Once your name is changed, you get directed to the Marketplace and are told "You have purchased a fresh start and received a new name:". Many players think this means they were charged Reward Points and really they weren't.
If you leave the Family, the tag will be gone but you are still stuck with the name "Enter New Name".
This free name change is a one time thing. If you leave a Family and join a new one, you will not get an option to change your name again. After my energy account left the Mafia Loot Lady Family, it accepted an invitation from the AssHat Family.
You can see on the first view of it's new Family Page there is no option to change it's name for free. Wow, even the Godfather of the AssHat Family is named Enter New Name.
The only way to change your name at this point on is to go to the Marketplace and purchase a New Name for 15 Reward Points.
If you are one of the many players now named Enter New Name, you can create a Customer Support ticket and they will either change the name for you or compensate you with 15 Reward Points to do it yourself. For all the different ways to contact Customer Support and create a ticket, go to my
Zynga CS Links page.
Stay tuned for a follow up post about other issues with the Family Module......
...and if you are already Tagged with a Family and enter your Tag WITH your Name in the box, you will end up Tagged Twice, one RED, one NOT RED, LOL
ReplyDeleteI wound up with two tags..one red, one not..zynga told me that the tag is automatically entered when you are in a clan/family and gave me 15 RPs to get it right. I have seen a LOT of these on the fight list so I don't feel so bad!
ReplyDeletemy mule doesnt even have an option to get a free name change, just goes straight to 'new' family page, as per your screen shot. that sucks
ReplyDelete"Wow, even the Godfather of the AssHat Family is named Enter New Name."
ReplyDeletexD
I'm pretty sure it says enter new name for anybody that HASN'T yet set up their new name after joining a family, at least that's what I gather from what I have seen (I was told mine even said it and that was BEFORE I set mine)
ReplyDeletegreat information....will look closer when accepting gifts.
ReplyDeleteDon Enter New Name :-)
I left the family page without entering anything and it changed my name to Enter New Name and I had to write to Zynga to get it back to normal.
ReplyDelete