Aug 19, 2010

The Facebook & Zynga Podcast

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John Sweeney Jr hosts The Facebook & Zynga Podcast every Monday night.  This podcast is for those who want real answers to the many questions we have regarding Facbook and Zynga issues.
Here is the description:
This podcast covers the social network Facebook and the Zynga games like Mafia Wars. Each Week We will talk about what is happening on Facebook & with the Zynga games and have special guests on to discuss these topics. A fun No holds barred approach. We will tell it like it is. 
The next episode promises to be a good one.  John will be discussing the current rash of disabled accounts and the solutions available to those who have been affected.   
"Monday I will be back LIVE and you won't want to miss this show I will be tearing Facebook & Zynga A new a*#hole. I will be blasting them for all the disabling of accounts and I will get Zynga on all the game issues. I hope I still have an account after this show LOL so make sure you tune in LIVE so you can call in with you comments and questions to this number only when the show is LIVE (347) 327-9074 and there will be a Skype connect button to put you in the callers cue as well. Here is the link to the show and make sure you tell all your friends to tune in as the media will be tuning in too."/John Sweeney Jr
Here is an article that John wrote to help you if your account is ever disabled.  I suggest you keep this somewhere if you or one of your friends ever needs it.  You can also join The place of Lost Souls and LOST ACCOUNTS just for playing MW.  This is a group that will help you get your account back.
Who To Contact If Your Account Is Disabled by John Sweeney Jr.
Hi Everyone, I have some useful information if your Facebook account is disabled. Please save it as you never know when it may come in handy for you or a friend of yours.

As you know Facebook is becoming more and more ANTI-SOCIAL every day and they are disabling accounts for just adding friends amongst other things. So you need to be careful. It seems you also have to be careful when you are in a clan war as there are a few of them reporting accounts to win wars.

Well here is a list of contacts at Facebook on who to contact. A temporary disabled account can stay that way for anywhere from 8 hours to 30 days. If you email Facebook this can be sped up to get you back online quicker as they need to manually override the system and they want a good reason to do this so sob stories help your cause and friends emailing them on you behalf helps too. http://www.facebook.com/help/contact.php?show_form=disabled and you should hound them with emails from yourself and your friends telling them why your account should be restored and be respectful. Here are the email addresses and include your facebook id with each email. Mail at least 2 a day if you give up after a few days you dont have a chance.

info@facebook.com ; disabled@facebook.com ; appeals@facebook.com ; privacy@facebook.com, abuse@facebook.com ; warning@facebook.com ; customerservice@facebook.com ; legal@facebook.com

Also here is some additional contact info for Facebook:

Facebook, Inc.
471 Emerson St.
Palo Alto, CA 94301-1605
or
156 University Ave
Palo Alto, CA 94301
Phone#'s:
650-543-4800
650-853-1300
650-543-4811 (Interview Request Line)
Fax #:650-543-4801

I know how frustrating it can be when your account is disabled. So please be respectful when you send these emails or they will just ignore you and you may never get it back. Remember Facebook does NOT have customer support so don't click that option or it will direct you to the help section and you will be disconnected.

Now I decided to include some information on Zynga too but only customer service info as they actually have a customer service department.

If you run into trouble and need support from Zynga:

Customer Support Site: http://zynga.custhelp.com/app/home/

Customer Support Guide: http://forums.zynga.com/showthread.php?t=324238

or their direct email for mafia wars support is : mwsupport@zynga.com

Zynga Game Network Inc.
(866) 820-2321
365 Vermont Street San Francisco, CA 94103

So please be careful and I cant stress this enough please be respectful as frustrating as it is. I hope this helps. This information can also be found on my podcast Fan Page on Facebook http://www.facebook.com/pages/The-Facebook-Zynga-Podcast/145826638767230 so you can see it there too, but this is easier to share with your friends.
Posted by John Sweeney at 4:48 PM 

2 comments:

  1. Nice. My contact info for FB just doubled.

    ReplyDelete
  2. I have the corporate emails on my site and thank you for the nice write up Jennifer.

    ReplyDelete

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