Since Zynga made all the good loot non-giftable, I've been feeling safe and haven't worried much about my account being hacked for the purposes of stealing loot. This changed when I found out that one of my mafia members recently had this happen to him. ADon Steve is one of the smarter members of my mafia and I know he follows all the security advice that is out there. It's ironic that ADon Steve has a very popular note written by David Reedy titled
How to stop hackers from getting your account posted on his notes.
I asked him if he had any idea how it could have happened.
"I don't know how it happened. I had a message from Facebook asking me if I changed my password. My password wouldn't work for Facebook (or Gmail). I checked my inventory and saw a lot of my loot was missing. I don't know how they got my password. One thought is through all the tinyurls that we use for mystery bags."/ADon Steve
ADon Steve also stated that he did not have his Facebook Security Option enabled. This feature is annoying but necessary. Anytime somebody logs into your account from a computer you haven't registered, you will get a e-mail notification. For instructions on enabling this feature, see my article titled
Facebook Security Option.
The problem I have with this feature is whenever I restart my computer, it doesn't remember the computers I've registered. Every time I log into my account, I get an e-mail notification. I've gotten used to it but it would be nice to find a solution to this problem. I'm sure it has something to do with my browser settings in regards to history and cookies.

This feature may not save your loot but you will know that it's happening. The problem here is that using The Chucker requires one to unframe your Mafia Wars game. In an unframed state, access to your Mafia Wars account will not be shut off by losing access to your Facebook account. Currently a game will stay unframed for about 12 hours. Unless your hacker is worried about Zynga's TOS and opts not to use The Chucker, changing your Facebook and e-mail passwords won't stop him in his tracks. If you are aware your loot is being chucked somewhere by somebody other than you, it's possible that Customer Support could do something about it. This would only work if The Live Chat feature was available at the time.
Bossy Don of
Top Mafia.Info recommends that if this happens to you that you should jump on The Chucker, set the delay to 2, and start chucking your crappy loot. If you and the hacker are chucking at the same time, the gifting will be too fast and this will stop all gifts from leaving your account.
ADon Steve reported his hacking incident to Zynga Customer Support and below are the Live Chat transcripts and E-mail messages. There isn't much that Zynga will do for ADon Steve because they say this type of thing is a Facebook issue. The incident has been reported to a "higher source" and ADon Steve is frustrated.
(Click images to enlarge)
Since Zynga told Adon Steve this was a Facebook issue and they couldn't do anything for him, he next went to Facebook. We all know Facebook doesn't have a Customer Support system like the one Zynga has. All ADon Steve could do was search the Facebook Help Center. He didn't find an answer specific to Mafia Wars but did find a FAQ about
Stolen Zynga Poker Chips. The advice Facebook gives is to contact the developer of the application.